A SPECIAL NOTE TO CHILDREN. If you are under 16, please get permission from your parent or legal guardian before using our Services. You must be 18 or older to purchase or otherwise subscribe to any Service. We do not market or sell to children under 18, and we seek consent from a parent or legal guardian wherever we identify that a minor attempts to purchase or register for a subscription to any Service.
A SPECIAL NOTE TO PARENTS. Please help us protect your children’s privacy by instructing them never to volunteer their personal information online without your permission.
We collect two main types of information: personal information (“Personal Information”) and non-personal information (“Non-Personal Information”).
Personal Information is information that identifies you as an individual or relates to an identifiable individual and may include: title, date of birth, unique identifier (e.g., account number), school name, class year, company name, job function, expertise, postal address, telephone number, email address, credit card information, geolocation, certain device information, and IP address.
As a customer, prospective customer, or user of our Services, we may collect Personal Information such as your name, photo or other image or recording, contact information including phone number and email address, school name, class year and country or state of residence or school. We may also collect details of other interactions that you have with us, together with any other information that you choose to provide us with, for example, through your interactions with our customer and technical support teams. We do not however collect any unnecessary Personal Information from users (for instance, information about religious beliefs). It is impractical in most circumstances for you to remain anonymous, and we may not be able to interact with you, provide access to the Services, or answer your enquiry if we are not able to identify you or collect your Personal Information.
Non-Personal Information is any information that does not reveal your identity or does not relate to an identifiable individual. This might include anonymous identifiers and information, analytics and usage information, non-precise geolocation, and web server log files to track Website trends, administer the Website, and gather demographic information.
We may collect your Personal Information in a number of ways, including:
In the case of School Customers, we seek consent from the School Customer to be provided with user information for and on behalf of that student or teacher. In the case of individual / home subscriptions (“Home Customers”) we seek consent from the Home Customer at the time of purchasing and registering the product to use the information collected. Where the Home Customer is a student who is a minor, we ask that permission be sought by that student’s parent / legal guardian. Users who do not give this consent (or do not have this consent provided on their behalf) cannot provide us with their Personal Information and cannot use the Services. You can however withdraw your consent at any time.
We automatically collect non-Personal Information, generated from your use of our Services. We use this non-Personal Information in the aggregate. We do not combine these types of non-Personal Information with Personal Information.
The following is a list of the cookies that may be used in some or all of the Services:
We use these strictly necessary cookies to provide you with services available through our Services and to use some of its features.
We use these cookies to remember your settings and preferences.
We use these cookies to authenticate users and help identify and prevent security risks.
We use these cookies to collect information about how you interact with our Services and to help us improve them.
Type and Name
Analytics Cookie from Google Analytics
A third-party cookie provided by Google, Inc. that collects aggregate statistical data about how visitors use the Websites (i.e., what pages users visit, how long they are on the Websites, how they got there and what they click on) so that we can improve the user experience and serve up the content our visitors find most useful.
Advertising Cookie from Google Adwords
A third-party cookie provided by Google, Inc. that collects data about your activities within the Services to provide you targeted advertising, but does not personally or directly identify you.
We use information we collect for the following purposes:
The Services do not provide students with any means of direct communication with each other. There are no chat rooms connected with the Services.
Access to and use of customer feedback forums is designed for use by parents, teachers and other contributors who are not legally minors.
We may provide data on results to schools in the case of School Customers, who use the features of our Services (such as performance reporting tools) for educational/teaching purposes. We will require School Customers to comply strictly with our instructions, use the information only for legitimate educational interests and not for any commercial purposes.
We also reserve the right to disclose your Personal Information if we are required to do so by law, or in the good faith belief that disclosure of the information is reasonably necessary to comply with legal process, and to the extent permitted by applicable local law, to respond to claims, or to protect or advance the rights, property, safety, or well-being of our company, our employees, customers, or the public.
We will not use your Personal Information for automated-decision making.
In the unlikely event that all or substantially all of the assets of TechKnowledge are acquired, customer information, which may include Personal Information, may be one of the transferred assets unless restricted by applicable local law.
Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
However, we will normally collect Personal Information from you only (i) where we need the Personal Information to perform a contract with you or your organization, (ii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you or your School, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible impact if you do not provide your Personal Information).
Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact information provided above.
TechKnoweldge has taken appropriate technical and organizational measures to ensure that Personal Information we have collected or will collect in the future is secure. For example, we have limited the number of people who have access to Personal Information, by electronic security systems and password protections that guard against unauthorized access. As a reminder, TechKnowledge provides links to third-party websites. These websites may not have the same privacy policies as TechKnowledge. We take reasonable care in recommending these websites but we are not responsible for their content or privacy policies. We urge users to read the privacy statement of a third-party website when leaving our Services and linking to a third-party website.
We always use industry-standard technologies when transferring and receiving consumer data we receive. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you in connection with our Services.
We want to assure you that you have access to your Personal Information that we collect and store. Upon request, we will provide you with information about whether we hold any of your Personal Information. You may contact us using the contact information stated above to exercise the following rights:
We will respond to your request within thirty (30) days of receipt.
If you have granted consent, you can withdraw your consent at any time with future effect. Please address your withdrawal by contacting us in writing or by email at the contact information stated above.
If you are located in the EU, after May 25, 2018, you have the right to lodge a complaint with a supervisory authority in relation to the processing of your Personal Information.
It is important to us that the Personal Information we collect is appropriate and relevant to the purposes for which we intend to use it. We will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the person providing the information. TechKnowledge will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current.
You may sign-up to receive email newsletters or other marketing materials from us. If you would like to discontinue receiving this information, you may immediately update your email preferences free of cost by using the “Unsubscribe” link found in emails we send to you or at your account settings on our website or by contacting us at email@example.com.
We retain Personal Information we collect from you where we have an ongoing legitimate business interest or other legal need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no further legitimate business interest or legal need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
Upon request, TechKnowledge will tell you if we process any of your Personal Information. Depending on your country of residency, you may have legal rights with respect to your Personal Information. As such, if you would like to manage, change, limit, or delete your Personal Information, you can do so via the account settings or by contacting us using the information provided above. We will respond to your request within a reasonable timeframe.
If we process your Personal Information based on our legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing your Personal Information unless we have compelling legitimate grounds to continue processing or where it is needed for compliance and/or legal reasons. Where we use your Personal Information for direct marketing purposes, you can always object or opt out by using the “Unsubscribe” link in found in emails we send to you or by contacting us at firstname.lastname@example.org.
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We market and sell our products to adults who purchase or otherwise subscribe to our Services, which can then be used by children at the direction and under the supervision of these adults. Certain of our Services offer online learning tools that children may access and that may collect Personal Information from children. We identify below potential instances of such collection and describe how and when we will provide parental notice and seek prior verifiable parental consent.
We do not knowingly collect, use, disclose or store any Personal Information from children unless we have obtained prior verifiable parental consent. In any instance where we collect Personal Information from a child, we will not collect more Personal information than is reasonably necessary for the child to participate in the Service, and we will retain that information only as long as reasonably necessary to fulfill the request or allow the child to participate in the Service, ensure the security of our users and Services, or as required by law. In the event that we discover that we have inadvertently collected information from a child in a manner inconsistent with applicable legal requirements, we will delete that information and attempt to notify the child’s parent. If you believe that we might have collected Personal Information from your child without consent, please contact us.
An adult teacher or parent purchaser of any Service may open an account for a child by creating the child’s student login credentials. We collect student user credentials each time a child logs in to the student portal to access the Services. In addition, the student’s user credentials are collected and displayed on the online classroom roster in the teacher portal. We will not use this information for any purposes other than authenticating the student’s login and facilitating student access to the Services. Our staff is not authorized to disclose student login information; information regarding student login credentials is strictly controlled by the teacher or parent.
We collect and retain Personal and Non-Personal Information from users who choose to send us a message or chat with us via our Services, when you send us an email, or when you sign up for a newsletter. Children are not permitted to communicate with us directly using these means, and we take measures to make this apparent in order to prevent children from submitting Personal Information to us in this manner.
Nevertheless, if a child corresponds with us, we will collect the child’s Personal Information to directly respond to the child’s request for assistance on a one-time basis, and we will delete the child’s Personal Information after responding.
We automatically receive and record certain technical information from a child’s browser, including the child’s IP address, for internal purposes only. When we collect an IP address, we combine it with other information submitted by the user’s browser, such as requests for files from the web server. We compile this information to create access logs, which we analyze to determine trends, such as which pages are used the most, which browsers are most frequently used by visitors to access the site, and which areas of the world site users are accessing our products from most frequently. Our access logs do not contain any information which can be uniquely associated with any particular IP address or Personal Information about any individual user.
Certain activities on certain Services allow children to create or manipulate content and save it on our Services. Some of these activities do not require children to provide any Personal Information. If a Service requests or allows a child to provide Personal Information in their created content, we will seek prior verifiable parental consent in order to collect that information. Examples of created content that constitute or may include Personal Information include the following:
We do not use student voice recordings or the information provided by children in open-text fields for any internal purpose; we only transmit the voice recordings and the content provided in open-text fields to the child’s teacher, where it can be reviewed or downloaded. Students may not share student voice recordings or the information provided in open-text fields with anyone else, and they cannot privately communicate with anyone using the Service.
Additional educational information is collected as the child progresses through the Service, such as amount of time logged in, reading rate, and assessment scores. This information allows the Service to adapt to the child and inform the teacher on the child’s progress.
For parent purchasers, in the event we wish to collect the Personal Information outlined above from a child, we provide parental notice and seek verifiable parental consent via the email address provided during account creation. In our initial email, we describe what Personal Information we collect from children, how we collect it, how we use it, how we disclose it, how the parent can consent to collection of such information, and your parental rights over such information. This email contains an activation link you must click. We send another email message to confirm we have obtained consent after a reasonable time delay. In this confirmatory message, we indicate how the parent can revoke consent to our collection of Personal Information.
Where a school contracts with us to offer the Services solely for the benefit of their students and for the school system and for no other commercial purpose, the school may consent to the collection of children’s Personal Information on parents’ behalf. We encourage schools and school districts using our Services to notify parents that our Services are being used in their schools.
We do not provide any child’s Personal Information to third parties - we use this information for internal purposes only.
Parents who have received access to the parent portal have access to classroom reports that show the number of activities completed by each student; each student’s progress on incomplete activities; the number and time each student logged in; the bonus and incentive stars earned; student rankings; and the accuracy level for each skill group a teacher creates.
At any time, parents or schools operating as the agent of parents can request to review any Personal Information collected about a child, have such information deleted, and/or request that there be no further collection or use of a child’s Personal Information. Adults with teacher access may remove children by deleting them from their classroom roster. Parents may do this by contacting the account holder associated with their child and requesting deletion. We take steps to confirm that anyone requesting Personal Information about a child is in fact the child’s parent or authorized school agent. A request to delete Personal Information about a child or a request that there be no further collection or use of their child’s Personal Information may lead to the termination of an account, membership or other service. Upon written request by a school, we will delete any Personal Information collected from students, and we will provide written verification that the information has been destroyed as requested.
If you no longer wish to have Personal Information of a child collected by an application installed on a mobile device, you may uninstall the application by using the standard uninstall processes available on the mobile device or via the mobile application marketplace or network.